Illumination error
Retake in softer light or use the studio to detect background shadow, face shadow, and uneven exposure before exporting.
Prepare a US visa photo for the DS-160 and CEAC upload flow, including pixels, JPEG size, background, face coverage, and common upload errors.

Use a recent color photo taken within the last 6 months.
Keep a plain white or off-white background with no shadows.
Face the camera directly with both eyes open and a neutral expression.
Keep the head between 50% and 69% of the image height.
Remove glasses unless a medical exception applies.
Retake in softer light or use the studio to detect background shadow, face shadow, and uneven exposure before exporting.
Export a square JPEG at 600 x 600 px or larger, then let the tool crop to the exact required frame.
Compress the JPEG after the crop is final. Do not compress first, because that can soften eyes and facial edges.
Use biometric crop guidance instead of manual zooming. The chin-to-crown height must stay inside the official range.
Use the highest-quality file from your phone or camera. Avoid screenshots, social media downloads, and heavily compressed messaging-app files.
Validate shadows, background color, face height, eye level, tilt, and eyewear before you compress the final JPEG.
Download a square JPEG under the DS-160 size limit, then upload it to CEAC. If CEAC still fails, keep a printed 2 x 2 inch copy for interview instructions.
Le norme ufficiali rifiutano immagini ritoccate o filtrate. Usa lo studio solo per controlli di conformità, ritaglio e sfondo.